Provider: Impact Culture Australia Pty Ltd (ABN 37 686 956 196)
Contact email address: [email protected]
Effective date: 18 December 2025
1. Introduction
1.1 Impact Culture Australia Pty Ltd (“we”, “us”, “our”) offers, among other things, an impact capability assessment on our website. The purpose of the assessment is for organisations to self-assess how embedded impact is into their organisational culture. Our assessment tool is available for use on our website, as a data platform.
1.2 When you use our website, in any way, all of our terms and conditions apply to you. By accessing and/or using our website you will be taken to have agreed to all of our terms and conditions. If you undertake any of our self-assessments online, using our platform, you will also be taken to have agreed to the terms and conditions of our website.
2. Our obligations
2.1 We will always do our best to make sure that our website works. However, by using our website, you agree that we are not responsible, in any way, for any times when our website is temporarily down or unavailable.
2.2 You agree that we may temporarily close down our website to perform maintenance work and/or updates. We may give you notice on our website and/or by email before we temporarily close our website to perform maintenance work and/or updates. However, we are not required to give you such notice.
3. Assessment & validation
3.1 You may be able to complete a self-assessment on our website. We have named this self-assessment and the tool used – the Impact Capability Assessment Tool (“tool”).
Three types of assessments
3.2 There are 3 different types of assessments available to use on our website. You can choose from any of the three options available, as follow:
3.2.1 free version – this is a short assessment with limited questions. After completing this assessment, you will receive a score and be placed into one of three different categories depending on your score. Also, your organisation’s score will be compared to the average for the sector. When you use our free service only, you will not obtain access to any free or paid resources to improve the score you have obtained. The free service also does not offer your organisation with any badge for its score. Having completed the free version of our assessment and obtained your organisation’s score, you can, if you like, upgrade to either of our paid services. You can upgrade your service at any time, within a 12-month period, or you will have to start again.
3.2.2 deep dive – this is our basic paid service involving a more comprehensive assessment containing all of the questions forming part of our assessment process. After completing this type of assessment, you will obtain a score and be placed into a category. Your organisation will also receive the sector average with their own score. The benefit of the deep dive option is that you will receive a tailored development plan for how you can improve in all areas you have scored badly. The development plan will include a range of free resources and paid services/workshops if you would like further assistance. The free resources include, without limitation, educational videos, articles and text book chapters. For any paid services/workshops, we will suggest the services of trusted organisations, affiliates and partners. Having completed the deep dive version of our assessment, you can, if you like, upgrade to our deep dive with verification service, for an additional fee. You can upgrade your service at any time, within a 12-month period, or you will have to start again.
3.2.3 deep dive with verification – this is our premium service. Our premium service includes the same assessment process and your will obtain access to the same resources and referrals to trusted organisations. The main difference between our basic paid service and our premium service, is that under the premium service, we will undertake a comprehensive verification of the responses you provide in your self-assessment in the assessment and examine the evidence and documentation we request from the user organisation. As part of the verification process, we may contact staff members of your organisation, review internal policy and procedure documents, strategy manuals and/or any other documentation we determine necessary or useful. Once we have reviewed all of the information and documentation you have provided, we will score your organisation based on a matrix we have developed for this purpose.
Your obligations in completing assessment
3.3 The following are your obligations in completing an assessment using the tool on our website:
- you must be at least 18 years old and understand the assessment and validation process;
- you must be authorised to complete the assessment on behalf of your organisation. You may wish to obtain your organisation’s prior written approval for this purpose;
- you must represent a not-for-profit or similar organisation using the assessment only for your organisation’s legitimate purposes;
- you must complete all responses in the assessment, truthfully, accurately, with full knowledge and to the best of your ability. Importantly, you must disclose the size of your organisation, correctly;
- you must obtain written consent from all individuals and organisations, whose personal information you plan to submit online;
- you must always obtain the prior written permission or consent to upload any documents and/or third party or personal contact details on our website;
- you must ensure that all uploads you make on our website are free from harmful content, malware and/or viruses;
- you undertake not to share any information which we provide to you, as a result of your organisation’s assessment to anyone other than authorised personnel within the organisation for whom the assessment was completed. All information and resources, we provide to you (including the assessment questions on our tool, videos and resources), is for your organisation’s sole and exclusive use, only; and
- before submitting your self-assessment, online, please ensure that you have complied with and agree to all of our terms and conditions.
Our validation process
3.4 We will only validate your assessment, using our tool, if you select our premium service. If you have selected our premium service, after you have completed your self-assessment online, we will review the assessment. Our reviewers will consider all the supporting documents and evidence you have uploaded, against your responses in the self-assessment. As part of our review process, we may also contact and interview, any contact persons whose details have been provided as part of your self-assessment. We will also examine supporting documents and information which you have uploaded online.
3.5 Our validation process is entirely discretionary and final. We are the sole arbiter of the validation process we undertake. At the validation stage, your organisation’s score may be lower (or higher) than the score we verify. We cannot guarantee that the score your organisation will obtain at the self-assessment stage and the verification stage will be the same in all instances.
3.6 If, at our sole discretion, we determine that an organisation is in the top two of the three categories, in our assessment matrix, then the organisation will receive a verification silver or gold badge. We will not, however, be influenced, in any way, by an organisation, in deciding which badge an organisation should obtain. Our decision to provide a badge to a particular organisation will be solely based on a comparison of criteria against an objective matrix which we have developed.
3.7 The badge your organisation will achieve from us may be used on proposals and tenders, displayed on the organisation’s website or used in recruitment advertisement to show the organisation’s focus on embedding impact into its culture. However, we provide no warranty or guarantee, whatsoever, as to your organisation’s success at using the badge for its marketing, advertising or other promotional use. Using a badge may or may not guarantee any endorsement or funding, for your organisation.
3.8 The badges we provide will generally be valid for a period of 2 years only. However, we may, at any time, cancel or revoke a badge, if we find that for any reason the information that has been provided about an organisation in reaching an assessment is not accurate or complete. While you may withdraw a request for verification of your self-assessment, once we have started the verification process of your organisation, we will no longer provide you with any refund of fees paid and/or reversal of the verification process.
3.9 You agree and accept that your entitlement to a badge and/or whether it is a silver badge or a gold badge is solely within our absolute and unfettered discretion. You cannot force us, under any circumstances to change our decision about your score and/or your entitlement to a badge.
3.10 We are not liable to you, in any way, for our assessment of your score in our self-assessment tool and/or as part of the verification process. You fully indemnify us and keep us indemnified for any resulting loss which may arise as a result of the score or badge your organisation obtains based on our tool.
3.11 You can only complete 1 self-assessment, using our tool, each calendar year. You can save your self-assessment online, at any time, and come back to it. However, you must complete the self-assessment within 12 months of having started it. The data and information you provide online may be lost, if you fail to complete your assessment within a 12-month period. We will not be held responsible for any loss of information and/or data, due to your failure to complete an assessment within a calendar year of commencing it.
4. Your account
4.1 You may be able to create an account with us, on our website. Once you have created an account with us, you will be provided with a username and password to access our website.
4.2 You must not provide or sell your username and/or password to any other person or entity, without first obtaining our permission. You must not use another organisation’s username or password without our permission.
4.3 You must take all measures, precautions and/or actions to protect, at all times, the privacy of your username and password to our website. You must also take all reasonable measures to remember your username and password to our website.
4.4 You must inform us of any unauthorised use of your account or password immediately.
5. Cancelling your account
5.1 You may end your account with us at any time, by contacting us to cancel your account. Your account will be cancelled within 2 to 3 business days of you requesting its cancellation. If you cancel your account, any information and/or content which you may have had in your account, before cancellation, may be removed from our website, with effect from the time of your cancellation.
5.2 We can end your account and/or stop you from accessing your account immediately, if you:
(a) have sold or given your username and/or password to any other person or organisation;
(b) have used another organisation’s account or password without our permission;
(c) allow other persons or organisations to access and/or use your account;
(d) do or say something on our website or on anywhere else, such as any form of social media, which damages or negatively affects our business and/or reputation; and/or
(e) you do not follow these terms and conditions in any way.
6. Problems with your account
6.1 You agree that you will use all reasonable efforts to try and discover and fix any problems with your account, before you contact us. If you have already made all reasonable efforts to try and fix any problems with your account, then you can contact us and we will try to fix it for you. We will use our best efforts to fix the problem, for you, as soon as we can. However, you agree that we are not responsible, in any way, for any costs you need to pay and/or losses you suffer because you were not able to use or access your account.
7. Data security
7.1 We are fully committed to keeping all of your information and data secure and encrypted. All files you provide on our website are stored using Microsoft OneDrive and/or the Seer Data platform. Both platforms are secure and hosted in Australia. We are not, however, responsible for these platforms.
7.2 Only our authorised personnel are allowed to access any information and data which you provide on our website and/or tool. All information and data which you provide on our website and/or tool will be used only for our legitimate business purposes only (for example, to undertake the validation process of your self-assessment) and/or as required or permitted by law.
7.3 We have a secure domain and have security measures in place (including encryption and Secure Socket Layers to protect your personal information from loss, misuse, unauthorized access, modification or disclosure).
7.4 We will take all reasonable steps to destroy or de-identify personal information when it is no longer needed. However, you agree that we do not guarantee or ensure the complete security of information you give to us. You agree that any information provided to us is provided at your own risk.
7.5 You agree that we are not responsible for any tampering with, or hacks to our system and/or websites on which your information is stored by third parties.
7.6 We may, if we wish, keep or retain any information or data which you provide to us, for as long as we like, for comparison and benchmarking purposes, in undertaking assessments and verifications. After 7 years, however, we will generally destroy all data and information provided (including, without limitation, any data which you provide in undertaking your self-assessment and/or collated in the process of us undertaking the validation process).
7.7 Any personal information which you provide to us, is covered by our privacy policy also available on our website. Our privacy policy applies with overriding effect over these terms and conditions to the extent of any inconsistency.
8. Communications with you
8.1 All communications we have with you will be through the telephone number and/or email you provide us, or your account with us.
8.2 You agree to check your account, your telephone and/or your email from time to time, for any communications from us. You agree that you will ensure there is enough storage space in your email and/or in your telephone to receive any of our communications.
8.3 You agree that we are not responsible for any losses you suffer because you did not receive any correspondence from us, for any reason.
9. Content on website
9.1 We own our website and all content on the website (unless otherwise indicated). Without limitation, we own and/or have rights to all of the wallpaper, icons, characters, artwork, images, graphics, music, text, videos, software and/or other content on our website and all HTML, CGI and other code and scripts in any format used for our website. The content and/or code on our website may be protected by copyright laws.
9.2 You cannot copy, modify, upload, download, transmit, re-publish, display for redistribution to third parties for commercial purposes, or otherwise distribute any of the code or content on our website, without first obtaining our written permission. You may also not use any of the code or content on our website for any purpose other than a purpose allowed by these terms and conditions.
9.3 You agree that we are not responsible in any way for:
(a) any errors, bugs or other issues on our website;
(b) any viruses transferred to your mobile phone, tablet, computer and/or other electronic device from our website;
(c) any damage caused to your mobile phone, tablet, computer and/or other electronic device from our website; or
(d) any interruptions in your use or access of the website.
9.4 You must not attempt to change our website in any way.
9.5 You must not try to disable or interfere with any of the security features in our website. This includes, but is not limited to:
(a) downloading any data;
(b) downloading and/or changing the source code;
(c) sending us malicious programs or viruses; or
(d) interfering with any of our electronic, cloud, computer or other systems.
9.6 Our website may contain links to other websites. These are linked only for the convenience of our users. Your use of third-party websites is entirely at your own risk. You agree that we are not:
(a) endorsing the services or products offered on third party websites that we link to;
(b) responsible in any way for the content of any third party websites; or
(c) responsible for any viruses downloaded on to your mobile phone, tablet, computer and/or other electronic device from any third party websites.
9.7 We make no representation and disclaim all liability, express or implied, as to the accuracy, validity, suitability, legality or otherwise of any of the materials or information on third party websites.
10. Intellectual property rights
10.1 All intellectual property rights (including, without limitation, the questions in our self-assessment tool, all content on our website or tool, the validation processes, brand names, logos, layouts, trademarks, service marks, trade names, designs, copyright and/or domain names) are reserved and are exclusively owned by us.
10.2 You cannot use any of the intellectual property on our website or tool in a manner which is likely to cause confusion or mislead users without first obtaining our written permission of and/or the permission of our business partners.
10.3 You must not change, copy, reproduce, screen shot, post or distribute any content in and/or on our website or tool to another party, without first asking for and obtaining our written permission.
10.4 We use all information and data which you provide online, for our own legitimate business purposes only, under a free and perpetual licence which you or your organisation grants to us, by accepting these terms and conditions.
11. Breach of terms & conditions
11.1 You agree that we are not responsible, in any way, for any loss and/or damage you suffer or costs you have to pay because you have not followed these terms and conditions.
11.2 You agree to pay us for all costs we have to pay and losses we suffer because you do not follow these terms and conditions.
11.3 You may be banned from using our website, tool and/or any services, if you do not follow these terms and conditions.
12. Confidentiality
12.1 We will treat all information and data, which you provide to us online, as confidential.
12.2 Also, you must keep all materials and processes which we provide to you or your organisation, confidential (unless we otherwise consent in writing).
12.2 Confidential information may be shared with professional advisors (on a confidential basis) and/or as otherwise permitted or required by law.
13. International use
13.1 Our website and tool is designed to be used in Australia only.
13.2 If you are using our website from a country other than Australia, you are responsible for following that country’s laws relating to the access and use of our website and/or tool.
13.2 Some of our terms and conditions may not apply to you in certain countries. If this is the case, then those terms and conditions will be ignored in that country. However, all other terms and conditions will still apply to you.
14. Advice
14.1 All of the content and information on our website for general use only and is not intended as advice. The content and information on our website and tool is not substitute for legal, financial and/or other advice.
14.2 You may, if you wish, obtain independent advice on your use of our website and or the self-assessment and validation tool we provide on our website.
15. Privacy policy
15.1 In our dealings with you, we agree to follow the privacy policy available on our website.
15.2 By agreeing to the terms and conditions on our website, you will also be accepting the terms of our privacy policy, which are also on our website.
16. Changes to terms & conditions
16.1 These terms and conditions may change at any time and/or from time to time, to ensure that we meet our legal obligations or otherwise.
16.2 You are responsible for monitoring this page of our website from time to time to make yourself aware of any changes to our terms and conditions. We may, but are not required to, inform you of our changed terms and conditions by email.
16.3 You agree that you are bound by any new terms and conditions immediately, upon these being updated on our website. Any self-assessment and/or verification submitted after a change of our terms and conditions will be governed by the amended terms and conditions.
16.4 Your use of our website, tool and/or services indicate your agreement to any new terms and conditions, posted from time to time.
17. Entire agreement
17.1 Subject to any contract we may have with you which states something different, you agree that these terms and conditions and our privacy policy include everything that applies to the relationship between you and us. No other warranties, brochures, promotional and/or other material form part of the arrangement between you and us.
17.2 If the law provides us with greater protection from liability than these terms and conditions, then we will be given the benefit of the greater protection offered by law.
17.3 If any term of these terms and conditions is unlawful or unenforceable, then it will not apply to you. The rest of these terms and conditions, however, will continue to apply to you.
17.4 If the law requires us to include any extra terms in these terms and conditions, then those extra terms and conditions will be taken to be included in our terms and conditions from the date the law first requires those terms and conditions to be included.
18. Uncontrollable events
18.1 You agree that we are not responsible, in any way, for not performing our obligations or any delays in performing our obligations due to reasons out of our control including, without limitation, riots, terrorism, lockdowns, pandemics and/or natural disasters.
19. Dispute resolution
19.1 If a dispute between you and us arises, you agree to use your best efforts to resolve that dispute with us without resorting to Court or Tribunal action of any sort.
19.2 If the dispute cannot be resolved within 10 business days of us trying to resolve the issue with you, a mediator may be appointed to resolve the dispute.
19.3 Mediation will be conducted by an independent mediator appointed by us and you agreeing or, if no agreement is reached within 5 business days, a person appointed by the President of the Institute of Arbitrators and Mediators, Australia. You will be solely responsible for all of the costs of the mediation, including our own legal costs in obtaining advice on the mediation.
20. Governing law & jurisdiction
20.1 These terms and conditions are governed by the laws of the State of New South Wales, Australia and you agree to be bound by the Courts and Tribunals of the State of New South Wales, Australia.
21. Exclusion of liability
21.1 We exclude all liability to you, to the maximum extent allowed by law. This includes any liability relating in any way to the tool itself, any material and/or use of our website or the availability of our website or any content.
21.2 While we make all efforts to include accurate and up to date information on our website, we make no warranties or representations regarding the content of our website.
21.3 To the maximum extent allowed by law, we shall not be found liable in any manner for direct, indirect, incidental, consequential, loss of data, income or profit, punitive damages and/or claims of third parties resulting from the use of, access to, or inability to use the information and/or the services or tool offered on our website or any damages arising out of or in connection with the use of our website and/or tool.
21.3 We assume no responsibility and should not be liable for any damages to or viruses that may infect your computer equipment or other property on account of your access to, use of or browsing in our website or your downloading of information from our website.
22. Negative comments
- You agree not to make any negative comments about us. This includes, without limitation, any comments made on any social media, whether public or private. A failure to follow this term may result in the immediate termination of all arrangements we have with you and/or you being responsible for paying compensation to us. If you make any negative comment about us, you may be required to remove the comment and apologise publicly for making the comment.
Acknowledgment & consent
- I have read these terms and conditions. By clicking here, I agree to the terms and conditions. I confirm that I am authorised to accept these terms and conditions on behalf of my organisation and that all information I provide is true, correct and accurate to the best of my knowledge.